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Lan Communications Takes European Growth Award at Verint Partner Summit
Leading network services provider and eircom systems integration subsidiary Lan Communications today announced that it has taken the “Highest Growth Partner Award” at the Verint® Witness Actionable Solutions® European Partner Summit recently held in Amsterdam. The award recognises Lan Communications’ unified communications skills and expertise in implementing Verint’s next-generation Impact 360® Workforce Optimisation suite – which includes call recording and quality monitoring, workforce management, performance management and eLearning software, as well as encryption capabilities to support PCI compliance. The company has secured major contract wins in the financial services and insurance sectors over the past twelve months.
Commenting on the award, Andrew O’Kelly, managing director, Lan Communications said, “Verint’s workforce optimisation portfolio enhances our offerings in contact centre and unified communications. Our combined, analytics-based approach delivers performance management in any contact centre, financial trading floor or business telephony environment whilst meeting industry compliance and regulation standards. Working in partnership with Verint, we empower our clients to help ensure service excellence and a more secure and streamlined customer experience
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Call centre recordings are a critical component of compliance and liability management, particularly in the financial services, insurance and retail sectors. These recordings provide information for transactional verification and dispute handling. “Our approach goes beyond pure compliance,” explains Enda Doyle, design and delivery director, eircom. “The Verint Impact 360 solutions capture and analyse customer interactions and uncover business trends, allowing our clients to make more informed decisions that positively impact the quality, performance and efficiency of the customer service network.”
“Our channel infrastructure is an essential route to market for Verint, and we’re delighted to celebrate the strong performance delivered by Lan Communications,” adds David Parcell, managing director, EMEA for Verint Systems. “The 6th Annual EMEA Partner Awards gave us an opportunity to celebrate those partners that have delivered exceptional sales performance and implementation best practices.”
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